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Privacy Policy

This policy explains what personal data TimeXtrade collects through this website, why, how long it is kept, and the choices available to you.

Last updated: [[LAST_UPDATED_DATE]]

Who we are: This website, timextrade.in, is operated by TimeXtrade, [[LEGAL_ENTITY_NAME]] ([[ENTITY_TYPE]]), based in Thane, Maharashtra, India ("TimeXtrade", "we", "us"). For privacy questions, contact support@timextrade.in. [[If you appoint a specific privacy/grievance contact, name them and their email here.]]

1. Data we collect

  • Contact and enquiry form data — the name, email, phone/WhatsApp number, company name, country and message you submit, plus any strategy details, budget range and timeline you choose to include in the custom-development form.
  • Email correspondence — the content of emails you send us and our replies.
  • Technical data — server logs recorded by our hosting provider, which may include IP address, browser type, pages requested and timestamps, used for security and to keep the site running.
  • Analytics data — if website analytics are enabled (see the Cookie Policy), aggregated usage data such as pages viewed and approximate location. [[Remove this bullet if no analytics are deployed.]]

We do not ask for, and you should not send us, broker login credentials, API secret keys, trading account passwords, government identity numbers or payment card details through the website forms or email.

2. How we use your data

  • To respond to your enquiry and discuss a possible project.
  • To prepare a scope and estimate for custom development work.
  • To provide services you engage us for, and to communicate about them.
  • To keep the website secure and to diagnose technical problems.
  • To comply with legal obligations that apply to us.

We do not sell your personal data. We do not use enquiry data for automated decision-making that produces legal or similarly significant effects.

3. Legal basis

We process enquiry data on the basis of your consent and to take steps at your request before entering into a contract. We process technical and security data on the basis of our legitimate interest in operating a secure website. Where the Digital Personal Data Protection Act, 2023 or other applicable law requires a specific basis, we rely on the applicable lawful basis under that law.

4. Cookies and tracking

The core website does not require cookies to function. Any analytics or tag-management tools, if enabled, are described in the Cookie Policy, which also explains how to control them.

5. Third-party services

  • Hosting/CDN: [[HOSTING_PROVIDER — e.g. the static host and CDN serving this site]].
  • Form processing: [[FORM_PROVIDER — e.g. Formspree]], which receives and forwards form submissions to us.
  • Email: [[EMAIL_PROVIDER — the provider for support@timextrade.in]].
  • Fonts: Google Fonts, which serves the website typeface. Google may receive your IP address as part of that request.
  • Analytics: [[ANALYTICS_PROVIDER, e.g. Google Analytics 4 — or "none currently in use"]].

Each provider processes data under its own terms. Some may store or process data outside India; where that happens, we take reasonable steps to ensure appropriate protection.

6. Data retention

Enquiry and correspondence data is kept for as long as needed to deal with your enquiry and any resulting engagement, and thereafter for up to [[RETENTION_PERIOD — e.g. 24 months]] for record-keeping, unless a longer period is required by law or a shorter period is requested by you and is lawful for us to apply. Server logs are retained per our hosting provider's default period.

7. Security

The website is served over HTTPS. Access to enquiry data is limited to people who need it to respond to you. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may request access to the personal data we hold about you, ask us to correct or update it, ask us to delete it, or withdraw consent for future processing. To make a request, email support@timextrade.in. We may need to verify your identity before acting. If you are not satisfied with our response, you may have the right to complain to the relevant data protection authority.

9. Children

The website and services are intended for adults. We do not knowingly collect personal data from children. [[Adjust to the age threshold set by applicable law.]]

10. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it was last changed. Material changes will be reflected on this page.

11. Contact

TimeXtrade — [[LEGAL_ENTITY_NAME]]
[[REGISTERED_ADDRESS or "Thane, Maharashtra, India (full address available on request)"]]
Email: support@timextrade.in

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